Resume: Dale Franks, MCP, MOUS

Microsoft Certified Professional

Microsoft Certified Office 97 Master

OBJECTIVE 
A position in an organization looking for a hard working professional who brings a wealth of skills to the table, and who understands that success comes from keeping the customer satisfied. 

ACHIEVEMENTS 

Designed the Year 2000 (Y2K) testing program for the corporate Information Technology division of a large multinational corporation.

Created the corporate standard for Y2K Compliance.

Designed the test flow and documentation for the Y2K program.

Managed and conducted all Y2K testing for corporate Email Services.

Provided Y2K guidance for other organizations within the corporation.

Managed the Technology Division of a computer services company, providing high-quality Programming, Consulting, and Networking services to clients such as Motorola, The Walt Disney Company, Sony Pictures, PacifiCare, UniHealth, and many more. 

Instituted new business procedures to bring costs under control and increase the company's bottom line. 

Improved customer relations by correcting bidding procedures to more accurately gauge project costs. Instituted sales procedures and training which doubled monthly sales for company. 

Presented a daily business and financial news radio program every morning in the Los Angeles area. Provided the region's most in-depth coverage of business and economic trends. 

Managed and edited the entire 4-hour program, bringing the community financial and economic news and commentary that was unavailable elsewhere. 

Author of several instructional manuals on various software programs and the Internet. Technical manual was accepted by the Visio Corporation as their authorized training manual for the use of their premier software application, Visio v4.0. 

Published political commentary in national publications. 

Managed the On-The-Job Training program for a 300-person military unit. Recognized as the best OJT Manager in the US Air Force's Tactical Air Command. 

SKILLS 

Database Design with Microsoft SQL Server and Microsoft Access

Programming with Visual Basic for Applications and Visual Basic (v6.0 and .NET), using DAO, ADO, and ADO.NET for database connectivity.

Web application development with Active Server Pages (ASP and ASP.NET).

Currently certified as a Microsoft Office 97 Master, and Microsoft Certified Professional in Defining Requirements and designing Solution Architectures.

Expert-level skill with all current versions of the following business software programs: Microsoft Access, PowerPoint, Excel, Word, Outlook, Exchange, Schedule+, Internet Explorer, and Project; Claris FileMaker Pro; Lotus 1-2-3 Database design with Microsoft Access and Claris FileMaker Pro. 

Several years of experience as a Technical Training Instructor with over 2,000 hours experience in formal classroom instruction. Commensurate experience in Instructional Systems Design. 

Expert writer and editor, with a superb grasp of both spoken and written English. 

Author of an academic military history paper on management principles, which is still required reading for US Air Force personnel. 

Accomplished public speaker and interviewer. 

My broadcast interview credits include Labor Secretary Robert Reich, Chief Economist of the National Security Council, Roger W. Robinson, Vice Chairman of the Federal Reserve Alan Blinder, House Majority Leader Richard Armey (R-TX), and many more. 

EDUCATION 

San Jacinto College - Houston, TX 
New Mexico State University - Farmington, NM 

MEMBERSHIPS AND AFFILIATIONS

International High IQ Society

WORK HISTORY   

References Available on Request

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